Terms and conditions

The parties

The services are provided by OnDigital ApS (CoWorkPlus Holbæk), CVR 28886853, K.P. Danøsvej 3, 4300 Holbæk. The services are sold to businesses only. All prices exclude VAT unless otherwise stated.

Virtual office service

• The agreement covers one company (one Danish CVR number). Secondary names and a director service can be added for an extra charge.
• The agreement does not take effect until we have approved the anti-money laundering check. Until then, the address must not be registered or used. If we do not approve the customer, the amount paid is refunded.
• The subscription is paid in advance monthly or yearly and renews automatically. It can be cancelled with effect from the end of the paid period, in the customer portal or by writing to us. Paid periods are not refunded.
• The customer must notify us if the information about the company, its owners or its management changes, and must send updated documents on request. We review the customer relationship at least once a year.
• When the agreement ends, the customer must immediately register a new address in the CVR register. Post received after the agreement has ended is returned to the sender.
• We may terminate the agreement without notice if the customer does not cooperate with the anti-money laundering check, provides incorrect information or does not pay, or if, in our assessment, the company does not fit the concept. Subscription fees already paid are refunded proportionately, unless the termination is due to the customer's breach of the agreement.

Post and parcels

• We receive post addressed to the company and to any secondary names or director names, and notify the customer by email. Post must be collected within the deadline for the customer's plan (7 days on Standard, 14 days on PRO). If the post is not collected, we contact the customer and may then return it.
• Scanning, forwarding and parcel handling are charged according to the current price list and added to the next invoice. Postage is passed on to the customer.
• We only open letters if the customer has ordered scanning. We do not accept registered items that require the customer's personal signature, unless otherwise agreed.
• We are not liable for delays or losses caused by postal operators or carriers.

Meeting rooms

• A booking is binding once it has been paid. Cancellation no later than 24 hours in advance gives a full refund; after that, no refund is given.
• The rooms must be left in the same condition as they were found.

Payment

Payment is made by card via Stripe. If a payment fails, we try again and let the customer know. If payment is not made, the service may be suspended.

Liability

Our total liability is limited to the amount the customer has paid for the service in question in the last 12 months. We are not liable for indirect losses.

Disputes

The agreement is governed by Danish law. Disputes are settled by the District Court in Holbæk (Retten i Holbæk).